Shipping policy
1. Shipping Overview
At Georgette Black, we are committed to providing our customers with the best shipping experience possible. We offer a variety of shipping options to meet your needs. Below is a summary of our shipping policies.
2. Shipping Methods and Costs
- Standard Shipping: Delivery typically within 5-7 business days. Shipping costs are calculated based on the weight of your order and your location.
- Expedited Shipping: Delivery typically within 2-3 business days. An additional fee applies.
3. Processing Time
- Orders are processed within 1-2 business days after receipt. Processing time may vary during peak seasons or promotional periods.
- Orders placed on weekends or holidays will be processed the next business day.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.
5. Shipping Restrictions
- We currently ship to [list of countries or regions]. If your location is not listed, please contact our customer service for assistance.
- We are unable to ship to P.O. Box addresses for certain carriers. Please provide a physical address for delivery.
6. Delivery Issues
- Incorrect Address: Please ensure that your shipping address is correct before placing your order. Georgette Black is not responsible for delays or issues caused by incorrect addresses.
- Lost or Stolen Packages: Georgette Black is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If you believe your package is missing, please contact the carrier directly with your tracking number.
7. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns & Exchanges Policy. Note that shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part.
8. Contact Us
If you have any questions or concerns about your shipment, please contact our customer service team at:
- Email: warren@georgetteblack.com
9. Policy Changes
Georgette Black reserves the right to modify this shipping policy at any time. Any changes will be posted on this page, and it is the customer's responsibility to review the policy periodically.
Thank you for shopping with Georgette Black. We appreciate your business!